Welcome to U.S. Fine Jewels and Thank You for Viewing our Extensive Collections
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      Registration FAQ's

      Can I register and open an account if I am located outside the United States?

      Yes just follow the create an account link and change the country in the drop down to your country.

      How do you store and process my information. Is it secure?

      Your information is always kept strictly confidential and fully secure. We will never sell any information.
      Payment FAQ's

      Which payment method do you accept?

      We accepts all major credit cards/debit cards, Bitcoin and other Crypto Currencies. 

      When I enter my payment information is it secure?

      At U.S.FineJewels, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us using via a 128-Bit SSL security, the standard method accepted industry wide for your payment. Your information is 100% secure and confidential.
      Return FAQ's

      What's your return policy?

      We do have a 30 day return policy to assist our customers on items in our diamond, gold and silver lines. We currently do not charge any restocking fee but if any customer have excessive returns we have the right to charge up to a 30% restocking fee. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.

      How do I process a return?

      Please send a Return Request with Order Number to: returns@usfinejewels.com
      Shipping FAQ's

      How do I track my order?

      We will send you the tracking number when your order ships. You can also track it by logging into your account.

      Which carrier does your company use to ship?

      UPS and USPS is our preferred shipping choice for all domestic shipments. USPS and Federal Express is used for international shipments.

      How long does it take to ship orders?

      All of our gold and silver lines are in stock and ship within 3-5 business days. Our diamond lines ship within 3-7 days depending on the item. If you need an item in a rush, give us a call and we’ll try to assist you. Please note the day you place the order does not count as the first business day. Example if you place an order on Monday we will ship your order on Thursday or Friday if we have a 3-5 business day shipping on that product. . If you order on Friday we will ship on Monday or Tuesday or Wednesday if we have a 3-5 business day shipping on that product. We are closed weekends.

      How much does shipping cost?

      Shipping options are as follows: USPS 1st class: $4 (insurance included) USPS Priority: $8 (insurance included) UPS 2nd Day: $14 (insurance included); UPS Overnight: $26 (insurance included); International: USPS 1st class: $10 (insurance included);USPS Priority International: $25(insurance included); USPS Priority Mail Express International $50(insurance included); International FedEx::$60 (insurance included) *Insurance covers the wholesale value of the products purchased from us and not the retail value. Saturday Delivery available on request: $15 additional
      Product FAQ's

      Do you provide appraisals for your diamond products?

      We do for diamond jewelry products with the wholesale cost of $2000 or more. Anything below that an appraisal can be purchased for $50.

      Does your prices change daily?

      Prices do change with market fluctuations. All prices on the site are reflective of current prices.

      How often to you change your collection?

      We try and keep our collection fresh and current and therefore keep adding new products periodically.

      Do you have a catalog?

      We do not have any catalogs. We currently display our full collection on our website.

      Are your diamond weights exact?

      Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. U.S.FineJewels complies with all relevant FTC regulations. 1/10ct means » .09ct to .12ct 1/8ct means » .11ct to .14ct 1/6ct means » .14ct to .17ct 1/5ct means » .17ct to .22ct 1/4ct means » .22ct to .27ct 1/3ct means » .28ct to .35ct 3/8ct means » .36ct to .41ct 1/2ct means » .45ct to .55ct 2/3ct means » .61ct to .68ct 1ct means » .94ct to 1.04ct 1½ means » 1.42ct to 1.55ct 2ct means » 1.90ct to 2.05ct 3ct means » 2.90ct to 3.05ct 4ct means » 3.90ct to 4.05ct 5ct means » 4.90ct to 5.05ct 6ct means » 5.90ct to 6.05ct

      What happens if an item is out of stock?

      We do try to keep every item in our lines in stock all the time however at times items do go out of stock. In the event an item is out of stock we will let you know within 1 business day after your order has been placed and if you want to substitute the item with another you can let us know. If not we'll continue with your order minus the out of stock item. Most out of stock items come back in stock within 2-4 weeks.

      What is your stance on Conflict Diamonds?

      U.S.FineJewels is dedicated to providing high quality diamonds to our resellers taking into account ethical values.  We too share the public's concern regarding conflict diamonds. Here at U.S.FineJewels we purchase our diamonds only through respected, legitimate channels. U.S.FineJewels will continue to be a proud supporter of the Kimberley Process that works to uphold legitimacy in the diamond trade and stops the trade of conflict diamonds.

      Are all your items stamped?

      Yes all of our products are stamped with the corresponding metal and manufacturers logo.

      Do you offer any warranty on your jewelry?

      Please visit our warranty page for more info at: Warranty

      What is Rhodium?

      Rhodium plating is a special process that gives silver jewelry a more vibrant, deeper look and makes it appear brighter, richer and more lustrous.

      Is 925 stamped on all sterling silver items?

      Yes all of our sterling silver items are stamped with 925 as required by the law.

      What are your business hours?

      Customer service is open from 10:30am - 6pm EST Monday-Friday. You can email us 24 hours. Emails are often replied even outside office hours. support@usfinejewels.com

      Do you offer technical assistance?

      No we do not offer technical assistance.